Help & FAQs

Orders & Shipping

  • Where do you ship? — We currently ship within the contiguous United States only.
  • How long does delivery take? — Tea ships from our U.S. warehouse and arrives in 3–5 business days. Herbal Blends, Loose-Leaf Teas & Teaware ships from our international fulfillment center and arrives in 8–15 business days. Add 1–3 business days of processing time for all orders.
  • I ordered tea and teaware together — why did I only receive one package? — They ship separately from different warehouses, and you'll get a tracking number for each. Your tea usually arrives first, so go ahead and start brewing — your teaware is on its way.
  • How do I track my order? — Every order is fully tracked. Use the link in your shipping confirmation email. If tracking shows no movement for 10+ business days, email us and we'll investigate.
  • Do I need to pay customs fees? — Never. All duties and import fees are handled by us. You'll only see U.S. sales tax, calculated at checkout.
  • Can I cancel or change my order? — Yes, any time before it ships — email us as soon as possible. Once dispatched, orders can't be cancelled, but our 30-day guarantee still applies.

Returns & Refunds

  • What's your return policy? — We offer a 30-day guarantee. Damaged, defective, or incorrect items are replaced or refunded free with a photo — no return shipping needed. See our full Returns & Refunds policy for details.(这里加政策页链接)
  • My order arrived damaged. What do I do? — Email support@charmandnature.com within 7 days with your order number and a photo. We'll send a free replacement or full refund — your choice.

Our Tea

  • What's in your tea? — Only real ingredients you can see: whole-leaf black tea, real petals, freeze-dried fruit, and botanicals. Never dust, never artificial fillers.
  • Are your sachets really plastic-free? — Yes. Our pyramid sachets are made from corn fiber — no plastic, no microplastics in your cup.
  • Does your tea contain caffeine? — Our C&N TEA line is black tea, so yes. Our Herbal Blends are naturally caffeine-free.
  • How do I brew it? — One sachet, 8 oz of hot water (about 200°F), 3–5 minutes. Each product page has specific brewing notes.