Refund policy

Returns & Refunds

We want you to love everything you order from us. If something isn't right, we're here to help.

30-Day Guarantee

If you're not satisfied with your order, contact us within 30 days of delivery at support@charmandnature.com and we'll make it right.

Damaged, Defective, or Incorrect Items

If anything arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — no return shipping, no hassle. This applies to both tea and teaware.

Returning Tea

For health and safety reasons, opened tea pouches cannot be returned unless they arrived damaged or defective. Unopened tea in its original packaging may be returned within 30 days of delivery.

Returning Teaware

Teaware may be returned within 30 days of delivery, provided it is unused, undamaged, and in its original packaging. Please contact us first — we'll confirm eligibility and email you return instructions and the correct return address. Do not send items back to the address on the shipping label, as returns sent there cannot be processed or refunded.

If the return is due to our error or a product defect, we'll cover return shipping. If the return is due to preference, return shipping is the customer's responsibility.

Order Cancellation

You may cancel your order for a full refund any time before it ships. Once an order has been dispatched, it can no longer be cancelled — but our 30-day guarantee still has you covered.

How Refunds Work

Once your return or claim is approved, refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Questions? Email support@charmandnature.com — we usually reply within 1–2 business days.